Ordering Information

Minimum order quantities and/or additional shipping charges may apply. A dangerous goods charge applies to GermXtra 4L. A handling charge applies to each order shipped. Prices and product availability are subject to change without notice.

Accepted methods of payment: Visa, MasterCard, AMEX, cheque or EFT.

All prices and additional charges quoted do not include applicable taxes.

Return Policy

Products are accepted for refund/exchange within 30 days of invoice date. Please contact us to obtain a Return Authorization Number. Items must be returned in new, resalable condition in the original packaging. A 25% restocking fee applies to all returns and exchanges that are not the fault of Germiphene Corporation. Shortages or errors in shipments must be reported within 7 days of invoice to receive credit.

Orders that are 30-60 days past the invoice date are eligible for exchange only.

Orders that are more than 60 days past the invoice date cannot be refunded or exchanged.

The following items are not returnable for credit: Including, but not limited to expired product, Oro-Clense, Oro-Clear, Chlorhexidine Gluconate 20%, Germxtra, and Special Order Items.

Germiphene New Customer Guarantee

We do offer a First Time Customer Guarantee for customer who are not satisfied with a product. Please contact our customer service team within 30 days of the purchase and our team will work with you to see if you qualify for a potential return or credit. Certain product categories and product volumes do not apply.

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